1. What types of products do you offer?

At The Bitcoin Diaries, we provide a variety of Bitcoin-inspired products, from t-shirts and hoodies to women’s fashion, footwear, headwear, novelty items, and homeware. If you’re looking for something we don’t currently offer, reach out, and we’ll do our best to make it happen!

2. How do I place an order?

Placing an order is simple. Browse our collection, select your desired products, choose the correct size and quantity, and add them to your cart. Once you have everything you need, proceed to checkout, fill in your shipping details, select a payment method, and confirm your order.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards like Visa, MasterCard, and American Express, as well as Bitcoin. All payments are securely processed.

4. Is it safe to pay with Bitcoin?

Yes, paying with Bitcoin is safe. We use secure and trusted cryptocurrency payment gateways. The transaction is encrypted and as secure as any traditional online payment.

5. Can I change or cancel my order?

You can request an order change or cancellation within 24 hours of placing the order. After this period, we cannot guarantee changes as the order may already be in processing.

6. How does shipping work?

We ship worldwide using multiple Print on Demand (POD) services to ensure efficient delivery. Shipping times vary depending on your location and selected shipping method. International customers are responsible for customs duties and taxes.

7. Do you offer expedited shipping?

Currently, we do not offer expedited shipping. We aim to process and dispatch orders as quickly as possible, but delivery times depend on the shipping method and destination.

8. What is your return policy?

We offer a 30-day free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receipt, provided it is in its original condition and packaging.

9. How do I return an item?

To return an item, contact our customer service with your order details and reason for return. We will provide instructions on how to send the items back to us.

10. How are refunds processed?

Refunds are processed to the original payment method within a certain number of days after we receive the returned item. For Bitcoin payments, refunds are based on the fiat value at the time of return.

11. What should I do if I receive a defective or wrong item?

If you receive a defective or incorrect item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund as appropriate.

12. Are there any restrictions on international orders?

International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Additionally, certain products may not be available for international shipping due to restrictions.

13. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You can use this to track your order’s progress.

14. Do you offer wholesale or bulk purchase options?

For wholesale or bulk purchase inquiries, please contact our sales team at hello@thebitcoindiaries.com. We will be happy to discuss your needs and how we can accommodate them.

15. How can I contact customer service?

For any queries, issues, or feedback, please contact our customer service team at hello@thebitcoindiaries.com. We are committed to providing timely and helpful support