Shipping, Returns and Refunds

www.thebitcoindiaries.com

Effective date: 1st January 2024

1. Introduction

Welcome to The Bitcoin Diaries. We are committed to providing exceptional service and quality products. This Shipping, Returns, and Refund Policy outlines our procedures and guidelines to ensure a smooth and satisfactory experience for you. It is designed to help you understand our practices and to ensure your satisfaction with every purchase.

2. Shipping Policy

General Shipping Information

  • Orders are typically processed within 2-3 business days.
  • Shipping times vary based on location and shipping method selected.
  • Customers will receive a shipping confirmation email with tracking information once their order is dispatched.

International Shipping

  • We offer international shipping to various countries.
  • Please be aware that international shipments may be subject to customs fees, import duties, and taxes, which are incurred once a shipment reaches your country and must be borne by the recipient.
  • We are not responsible for any delays due to customs.

Print on Demand (POD) Services

  • We utilize multiple POD services to offer a wide range of products.
  • The choice of POD service depends on the product type and shipping destination.
  • Please note that using different POD services may result in varying processing times and shipping speeds.

3. Payment Methods

Traditional Payments

  • We accept major credit cards, including Visa, MasterCard, American Express, and others.
  • Secure payment processing ensures the protection of your financial information.

Bitcoin Payments

  • We accept Bitcoin as payment.
  • Payments made in Bitcoin are processed at the current exchange rate at the time of purchase.
  • Due to the nature of cryptocurrency, Bitcoin transactions are final and cannot be reversed.

4. Order Processing

  • Orders are processed on business days (Monday to Friday, excluding public holidays).
  • In the event of high order volumes or special circumstances, processing times may be extended.
  • Customers will receive an order confirmation email upon successful order placement.

5. Return Policy

30-Day Return Window

  • We offer a 30-day return window from the date of delivery for most items.
  • To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Return Process

  • To initiate a return, please contact our customer service team at hello@thebitcoindiaries.com.
  • Provide your order number and reason for the return.
  • Follow the instructions provided by our team to send back your product.

Return Conditions

  • Returned items must be in their original state and packaging, with all tags attached.
  • We reserve the right to refuse returns that do not meet these conditions.

6. Refund Policy

Refund Eligibility

  • Refunds are available for returned items that meet our return conditions.
  • Shipping costs are non-refundable, and a restocking fee may apply.

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refunds for Bitcoin Payments

  • Refunds for orders paid with Bitcoin will be processed based on the fiat value of the product at the time of the return.
  • Due to exchange rate fluctuations, the amount refunded in Bitcoin may differ from the original amount paid.

7. Exchange Policy

If you wish to exchange an item, please follow these steps:

  • Contact us within 30 days of receiving your item.
  • Explain the reason for the exchange and the item you wish to exchange for.
  • Items for exchange must be in their original condition and packaging.
  • Once we approve the exchange, return the original item to us.
  • Upon receipt of the returned item, we will process the exchange and ship the new item to you.

Please note that the availability of the desired exchange item is not guaranteed, and additional shipping charges may apply.

8. Defective or Incorrect Items

We strive for excellence but acknowledge that sometimes mistakes happen. If you receive a defective or incorrect item:

  • Notify us immediately upon discovering the issue.
  • Provide a detailed description and photographic evidence of the defect or incorrect item.
  • We will assess the issue and, if applicable, arrange for a replacement or refund.

In cases of defective or incorrect items, we will cover all shipping costs associated with the return and replacement.

9. Cancellations

Order cancellations are subject to the following conditions:

  • You may cancel your order within 24 hours of placement without any charge.
  • After 24 hours, cancellation requests may not be guaranteed as the order might have already been processed.
  • For cancellations of orders already dispatched, please refer to our Return Policy.

10. Contact Information

For any inquiries regarding shipping, returns, or refunds, please contact our customer support team at hello@thebitcoindiaries.com. Our team is available to assist you with any questions or concerns you may have.

11. Policy Changes

We reserve the right to update or modify this Shipping, Returns, and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this policy to stay informed about our shipping and handling practices.